Service boards, queue scopes, ticket forms, lifecycle states, SLA behavior, routing, notifications, portal access, and finance policies.
Expected launch • Mid-summer 2026
The PSA built for MSPs who want control without duct tape.
TAHAI PSA puts configuration first: boards, queues, lifecycle rules, SLA posture, connectors, billing controls, HR/Admin, Audit, and operator workflows all in one governed workspace.
- Built for
- MSPs
- Approach
- Configuration-first
- Posture
- Audit-ready
Front and center: configuration controls
Tickets, queues, projects, billing, communications, assets, HR/Admin, and reporting live in a unified dark-mode operator shell.
Audit trails, RBAC, security posture, release readiness, connector status, and command-style admin controls are designed into the platform.
Configuration-first PSA
Stop bending your MSP around someone else’s defaults.
TAHAI PSA is being shaped around the configuration surface MSP leaders actually need: queues, routing, ticket lifecycle, SLA policy, communication templates, connector posture, portal controls, billing rules, and operational governance.
- Service boards and queue controls for real dispatch operations.
- Configurable ticket behavior without burying admins in code.
- Admin-ready controls for security, integrations, automation, and Audit.
Service desk momentum
Queues, SLAs, tickets, and intake designed for daily technician work.
MSPs live in the queue. TAHAI PSA puts queue views, ticket creation, breached SLA views, unassigned work, and team operations where the service desk can act quickly.
Ticket list
Service desk visibility
My queue
Personal technician focus
Team queue
Shared dispatch awareness
New ticket
Fast intake without chaos
Unassigned
Work that needs ownership
SLA breach
Risk that stays visible
Operator-grade cockpit
From executive snapshot to ticket action in the same product.
The dashboard is built to give MSP owners and service managers a single view of service posture, billing pressure, queue health, and operational movement without switching tools.
QueuesIndividual, team, unassigned, breached.
FinanceBilling controls, agreements, invoices.
AuditGoverned trails for sensitive actions.
One MSP platform surface
The modules MSPs keep asking to connect are being designed together.
TAHAI PSA is positioned as a complete operating layer for service delivery, commercial workflows, workforce operations, governance, and customer-facing collaboration.
Projects
Delivery workbench for phases, tasks, blockers, and client-safe project motion.
Billing
Billing review, close controls, invoice posture, and finance workflow readiness.
Agreements
Coverage, renewals, co-term posture, included work, and margin-aware service rules.
Clients
Customer, site, contact, and operating context in the same MSP shell.
Assets
Asset visibility tied into service, procurement, customer context, and operations.
Sales & procurement
Quote, procurement, and delivery pathways designed to stay traceable.
Client portal
Customer-safe request, approval, billing, and project visibility boundaries.
Communications
Templates, notifications, internal/client boundaries, and service communication posture.
Integrations
Connector posture built around honest health signals, governance, and controlled rollout.
Automation
Rules, previews, approvals, and bounded workflow action for governed MSP operations.
HR/Admin
Workforce, skills, access review, onboarding, offboarding, and operational capacity.
Security
Role posture, sensitive controls, and governance signals for enterprise MSP trust.
Audit-ready by design
Built for operators who need to prove what happened.
Audit is not a hidden engineering afterthought. TAHAI PSA surfaces operational records, security-sensitive actions, connector activity, release posture, and admin changes in a review-ready UI.
- Searchable audit workspaces for high-risk changes.
- Security posture and connector readiness close to daily operations.
- Release-minded design for MSPs who need accountability.
Launch window
Expected launch: mid-summer 2026.
TAHAI PSA is being prepared for MSPs that want serious configuration, service-desk depth, finance controls, HR/Admin maturity, connector honesty, and Audit-first governance from the start.
NowPreview site
Cloudflare Pages-ready marketing surface at psa.tahaiportal.com.
NextMSP preview
Focused walkthroughs around configuration, service desk, finance, Audit, and connectors.
Mid-summer 2026Expected launch
Launch push for MSPs ready to move beyond stitched-together workflows.
For MSP owners and operators
Get on the TAHAI PSA launch list.
Request a preview for your MSP and tell us what you want the PSA to solve first: queues, ticketing, billing, projects, HR/Admin, connectors, portal, Audit, or configuration.